A digital twin that is not actively maintained degrades. AI models that are not monitored drift. Integrations that are not managed break silently. NOVTRIQ's managed services contracts address the operational reality that follows project delivery — ensuring that the intelligence layer you invested in continues to deliver measurable returns across the asset lifecycle.
The foundational managed services tier. NOVTRIQ maintains the health of your digital twin, monitors all integrated data streams and delivers structured monthly performance reporting.
NOVTRIQ moves from observation to active management — scheduling maintenance, driving energy optimisation programmes and producing the compliance documentation your sector requires.
The highest-engagement tier — NOVTRIQ operates as an embedded operational partner, continuously improving your AI models, integrating new data sources and delivering a structured innovation roadmap.
Real-time digital twin access, live dashboards and comprehensive report archive available 24/7.
Named account manager and technical lead — your single point of contact for all operational matters.
Data processing compliant with UK GDPR, EU GDPR and all applicable sector regulations.
Quarterly business reviews with documented ROI metrics against agreed operational baselines.
Structured escalation path to NOVTRIQ directors for critical operational issues requiring immediate decision-making.
Annual contract review with option to transition between service tiers as your operational needs evolve.
Physical capture, BIM modelling, data integration and digital twin build. Delivered by the NOVTRIQ project team under a defined scope and programme.
AI model training on initial operational data. Systems integration testing. Managed services contract scoped and agreed. Transition period with parallel project and operations team involvement.
Managed services contract activated. Client portal live. Reporting baselines established. NOVTRIQ operations team assumes primary operational responsibility.
Ongoing managed services delivery per agreed tier. Quarterly business reviews. Annual contract review. Innovation roadmap updated continuously.
Every NOVTRIQ engagement includes a structured transition plan. If you choose to move operations in-house, we provide knowledge transfer, documentation and a defined handover period to ensure continuity.
Yes. The three-tier structure is designed to match your organisation's operational maturity. Many clients start with MONITOR to establish baselines and operational confidence, then move to OPERATE or TRANSFORM. Tier changes are reviewed annually.
Managed services pricing is proportionate to your asset complexity — the number of integrated data sources, the scale of the digital twin, and the scope of your operational estate. Monthly costs typically represent 15-25% of the value created through energy optimisation and maintenance deferral in the first year alone.
All tiers include 24/7 AI anomaly detection and alerting. MONITOR provides 4-hour response; OPERATE provides 2-hour; TRANSFORM includes a named on-call engineer for 1-hour critical response. Standard support hours are 8am–6pm UK time, Monday to Friday.
Contracts are typically structured on a 12-month rolling basis with an annual review. This gives both parties the opportunity to assess performance, discuss strategic priorities and make adjustments.
System changes and integration of new data sources are standard activities. MONITOR and OPERATE tiers include integration maintenance. TRANSFORM tier includes proactive integration planning and API development. Significant scope expansion is discussed during quarterly business reviews.
NOVTRIQ structures managed services contracts to be proportionate to asset complexity and client operational capability. Contact us to discuss the right service level for your estate.
Engineering the future of critical infrastructure.